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IT SAP Basis Analyst

Memphis, TN · Information Technology

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting


The IT Specialist position within SAP Technical Services (STS) is responsible for providing technical expertise to run International Paper’s SAP environment.  They will have some knowledge of the SAP products used by IP including:  ERP 7.5, CRM 7.5, SCM 7.5, Ariba Integration, SAP Solution Manager, SAP Portals, SAP GateWay, SAP NetWeaver, and SAP NetWeaver CE.  The database environment supported by STS is Oracle on a Sun Solaris platform and Hana on a Cisco Linux platform. 

The position requires general monitoring, support, and maintenance tasks for new & existing SAP systems.  This includes building, maintaining, and modifying the central basis network and infrastructure of SAP, including base SAP clients, instances and IMG setups. 

The SAP Technical Services Business Suite group is responsible for installing SAP products, monitoring and maintaining those products, upgrading and providing enhancements as required, participating in troubleshooting of SAP issues, and general performance, stability, availability, and recoverability of the SAP systems.  This position will work along with other STS team members to complete assignments related to all facets of SAP support. These tasks will include troubleshooting SAP problems, monitoring and configuring SAP systems for optimal performance, assisting in maintenance and release cycle tasks, and working with team members to complete tasks needed for various projects. 

Key customers for this group are all groups who use any SAP tool at IP including technical support groups, Supply Chain, Finance, HR, SAP custom development, and the SAP BW team as it relates to the other SAP Business Suite instances.  These customers are both domestic and international and continue to grow.

Key actions, outputs, deliverables, products and/or services performed by this position include:

SAP Basis Administration skills:

+    SAP installations

+    SAP upgrades

+    Ability to research and resolve SAP basis issues 

+    SAP integration to other SAP and non-SAP systems

+    Database monitoring and troubleshooting

+    Client copies, system copies, instance refreshes

+    Backups and restores

+    Monitoring and tuning of SAP systems

+    Patch administration

+    Transport management

+    Third party product installations

+    SAP OSS research

The following key competencies are required:

+    Timely Decision Making (16)

+    Functional/Technical Skills (24)

+    Customer Focus (15)

+    Priority Setting (50)

+    Problem Solving (51)

+    Dealing with Ambiguity (2)

+    Informing (27)

+    Planning (47)

+    Learning on the Fly (32

This position requires:

+    A technical and/or bachelor’s degree, or equivalent experience  

       +   Knowledge of SAP ERP or other SAP NetWeaver products

+    Experience in SAP Basis Administration or equivalent experience

+    Experience in a technical support role

+    Experience with Oracle database administration preferred

+   Experience in UNIX operating system basics is preferred

+    Knowledge of SAP monitoring techniques and tools is preferred

+    Windows server operating system basics

Key Accountabilities

     +    Install, upgrade, and patch SAP products as required

    +    Provide a stable, secure, and recoverable environment for all SAP products

    +    Participate in infrastructure development, operational, and customer focused projects.

    +    Work with other IT groups to interface the SAP systems to the existing infrastructure and network

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Memphis  TN  38197

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