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Customer Service Representative

Kansas City, MO
Position Title:  Customer Service Representative
Pay Rate:
$42,000 - $47,000
Salaried, Non-Exempt
1st Shift Office Hours, Monday – Friday
Physical Location:
North Kansas City Sheet Plant
1910 Warren St.
Kansas City, MO  64116
The Job You Will Perform:
Responsible for supporting internal and external customers with accountability for on-time, accurate deliveries, continuous system and process improvement. Candidate will work in a team-based environment supporting Sales, Manufacturing and Shipping operations.
  • Work with teams to develop custom corrugated products for customers.
  • Create and process internal and external orders, either directly from customers, or from account managers.
  • Regular and punctual attendance to ensure accurate and timely order entry for customer orders, purchases of materials and supplies to be used in production.
  • Communicate timely with internal and external customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
  • Process purchase orders, coordinate account credits, and maintain customer and system data.
  • Work with production staff and utilize industry systems to achieve on-time customer deliveries and balance capacity.
  • Monitor and manage customer inventory levels.
  • Participate in training and perform back up responsibilities as needed.
  • Works in a team environment to exceed business objectives and goals.
  • Ability to lead in operational practices and problem solve with internal and external customers.
The Skills You Will Bring:
  • High school diploma or GED.
  • Computer data-entry experience and proficiency in Microsoft Office.
  • Experience in the corrugated industry OR 3+ years of customer relations experience.
  • Excellent business communication skills both verbal and written.
  • Experience with high volume accounts and customer complexity.
  • Experience working in a manufacturing environment preferred.

Preferred Competencies:
  • Customer Focus (15)
  • Action Oriented (1)
  • Business Acumen (5)
  • Perseverance (43)
  • Composure (11)
  • Organization (39)
  • Time Management (62)
  • Problem Solving (51)
  • Relationship with Peers (42)
  • Functional/Technical Skills (24)
The Benefits You Will Enjoy:
  • Paid time off including Vacation and Holidays
  • Retirement, pension, and 401k Matching Program
  • Medical & Dental
  • Education & Development (including Tuition Reimbursement)
  • Life & Disability Insurance
The Career You Will Build:
  • Leadership training
  • Promotional opportunities
The Impact You Will Make:
We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.
The Culture You Will Experience:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.
The Company You Will Join:
International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. In Russia, we have a 50/50 joint venture, Ilim Group, the country's largest integrated manufacturer of pulp and paper. Additional information can be found by visiting
International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 


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