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Customer Service Representative - Manufacturing

Beaverton, OR · Manufacturing
International Paper has an opening for Account Management/Customer Service Representative based in the Beaverton, OR. The CSR will support both the Beaverton Kraft Bag facility and the Buena Park, CA Kraft Bag facility. Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.
 
Key Accountabilities
  • Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
  • Process purchase orders and maintain customer data.
  • Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
  • Receive, process and monitor progress of customer orders to align the overall business strategy of the facility.
  • Responsible for expediting order changes and negotiating with customers of those changes.
  • Responsible for expediting flow of information regarding specifications, orders and customer requirements to manufacturing.
  • Build specifications for printed bags in plant system.
  • Place orders on a timely basis, and apprise customers of order status as appropriate.
  • Ensure accuracy of files by maintaining up to date bag specification file, customer account file and price file.
  • Communicate with sales people on a regular basis regarding activities within their respective accounts.
  • Attend production meetings and help communicate customer priorities.
  • Responsible for processing of bag artwork.
  • Responsible for purchasing from sister plants.
 
Position Requirements
  • Entry level through 5 years of account management/customer relations experience.
  • High school diploma or GED
  • Strong oral, written and e-mail communication skills.
  • Ability to handle telephone conversations, listening and communicating.
  • Computer experience using spreadsheets, database and word processing software; such as Microsoft Word, Excel and Powerpoint.
  • Basic math skills.
  • Excellent time management and organizational skills.
  • Able to remain flexible and adapt to the situation and provide either leadership or follow instructions and work independently.
  • Enthusiastic, customer focused, self-motivated, innovative and aggressive.
 
Candidates are PREFERRED who offer the following:
  • Experience working in a manufacturing environment
  • Computer data-entry experience
  • Experience in the paper manufacturing industry
  • Bachelor or Associate Degree
 
Preferred Competencies
  • Customer Focus                  
  • Action Oriented
  • Integrity and Trust
  • Perseverance
  • Composure

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
 
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