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Customer Service Representative - Louisville, KY

Louisville, KY

We currently have an opening for a Customer Service Representative in our Louisville, KY facility.  This position reports to the Customer Service Manager


Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production and shipping staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.



  • Take customer orders either directly from customers or account managers.
  • Place orders on a timely basis for purchases of materials and supplies to be used in production.
  • Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
  • Process purchase orders, coordinate account credits, and maintain customer data.
  • Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
  • Manage inventory to minimize aged and obsolete product
  • Process tooling purchases in SAP
  • Work with customers and sales team to collect past due invoices.



  • High school diploma or GED
  • Candidates are PREFERRED who offer the following:
    • Experience working in a manufacturing environment
    • Computer data-entry experience
    • Experience in the corrugated box industry
  • Two-Five years of customer relations experience; preferably 1+ years industry specific customer relations experience



    • Customer Focus                   
    • Action Oriented
    • Integrity and Trust
    • Perseverance
    • Composure


International Paper offers a competitive salary and an excellent benefits package that includes medical, dental, disability, life and accident insurance, vacation as well as a 401(k) plan and retirement savings account.   This is a great opportunity to start a career with a dynamic and proven manufacturer in the packaging industry.

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